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HomeHome DecorCandlesOXO Candela Glow, Set of 4 |
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| Customer Reviews: | | Average Customer Review: ( 31 customer reviews )
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Most Helpful Customer Reviews
48 of 49 found the following review helpful:
 Great idea, good customer support, poor product Sep 21, 2009
By A. Riley
We bought these Oxo Candela Glow sets for our kids' rooms.
The concept is great: a soft light that is easy to move around a room, stays lit all night, and is rechargeable saving you $ on batteries. We loved these at first exactly for those reasons but quickly became disappointed in the product.
First the pros:
- Rechargable batteries *should* make it cost effective in the long run
- Soft warm yellow glow that illuminates a small area very similar to a candle
- Does not heat up
- The company provides excellent customer support
Cons:
- The rechargable batteries do not hold a charge for very long. 50% of the batteries in our products held a charge for about 2 hours after about 1 months worth of use only at night. We followed the product instructions to the letter.
- Replacement batteries are apparently failing now as well after about 2 months worth of use since about 75% of the products don't hold a charge for more than 2 hours now.
We contacted the makers of Oxo Candela Glow Lights who were very polite and sent us replacement batteries at no cost and with no argument after the first battery failures. While I really appreciate good customer service it just can't make up for a poor product because sadly within another couple months we have more lights not holding a charge for very long. I may call the manufacturer again for replacement batteries but its aggravating to have to do it and I doubt they will send us replacement batteries indefinitely.
I would not recommend this product.
14 of 14 found the following review helpful:
disappointed in the Oxo version Sep 27, 2008
By C. Bauer
I had two sets of these from Vessel and LOVED them, but when I recently 'upgraded' to the newer model due to problems with one set, I found that the color of the light is terrible! Kind of like a bad greenish fluorescent - not what I want to light my dinner by. On top of this, the candle housing itself is noticeably cheaper and flimsier, and overall the candle is lighter-weight. I want my old ones! I wish I could get the old base fixed/replaced - that was evidently the issue with my original set. :(
22 of 25 found the following review helpful:
 Perfect night light Feb 22, 2008
By Tenna Merchent
Watch Video Here: http://www.amazon.com/review/R33Z73WLIDJZ7J This is a brief video showing you the candelas.
9 of 9 found the following review helpful:
Great idea, good customer support, poor product Sep 21, 2009
By A. Riley
We bought these Oxo Candela Glow sets for our kids' rooms.
The concept is great: a soft light that is easy to move around a room, stays lit all night, and is rechargeable saving you $ on batteries. We loved these at first exactly for those reasons but quickly became disappointed in the product.
First the pros:
- Rechargable batteries *should* make it cost effective in the long run
- Soft warm yellow glow that illuminates a small area very similar to a candle
- Does not heat up
- The company provides excellent customer support
Cons:
- The rechargable batteries do not hold a charge for very long. 50% of the batteries in our products held a charge for about 2 hours after about 1 months worth of use only at night. We followed the product instructions to the letter.
- Replacement batteries are apparently failing now as well after about 2 months worth of use since about 75% of the products don't hold a charge for more than 2 hours now.
We contacted the makers of Oxo Candela Glow Lights who were very polite and sent us replacement batteries at no cost and with no argument after the first battery failures. While I really appreciate good customer service it just can't make up for a poor product because sadly within another couple months we have more lights not holding a charge for very long. I may call the manufacturer again for replacement batteries but its aggravating to have to do it and I doubt they will send us replacement batteries indefinitely.
I would not recommend this product.
7 of 7 found the following review helpful:
How to repair the charge base Mar 13, 2010
By John W. Lee
Had two of these and both failed after a few months. I suspect that this is just a poorly designed unit. If you are handy with a soldering iron, open the charger base and you will see two small circuit boards, one for each half of the base. On each board, there is a small blue capacitor similar to the one on this link 4.7uF 250V Radial Mini Electrolytic Capacitor
Gently pry the circuit boards up and replace these two capacitors (it can be done without disconnecting the thin copper wires going to each of the candle holders). Put it back together and it should work (but for how long I have not determined yet).
See all 31 customer reviews on Amazon.com
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